Refund policy

Return Policy

Satisfaction Guarantee

At The Matcha Club, we take pride in the quality of our matcha products. If you have any concerns about your order, please contact us, and we'll do our best to address your needs.

Damages and Issues

Upon receiving your order, please inspect the packaging and contents carefully. If you find any issues such as damaged or defective items, incorrect orders, or quality concerns, please contact us immediately. We'll work with you to resolve the issue and ensure your satisfaction.

Exceptions

For health and safety reasons, we cannot accept returns or exchanges on food products, including matcha tea. However, if there are any issues with your order, please reach out to us, and we'll do our best to assist you.

Refunds

In the rare event that you experience any problems with your order, we may offer a refund or replacement on a case-by-case basis. Please contact us with details about your issue, and we'll work with you to find a satisfactory solution.

Preorders

We aim to provide accurate estimated delivery dates for preorders; however, delays may occur due to unforeseen circumstances beyond our control. Preorders are placed at the purchaser's risk regarding arrival dates and are not eligible for refunds due to delays. We sincerely appreciate your patience and understanding.